Frequently Asked Questions

Yattalunga Riding Centre is nestled between the stunning Adelaide Hills and Barossa Valley wine regions, a short 40 minute drive from the Adelaide CBD.

You can find us at 1255 Gawler-One Tree Hill Road One Tree Hill, with entry via the signposted driveway. Please follow the driveway until you reach a closed gate with security code panel. Once you enter the code (provided with your booking confirmation), continue along the road to the left until you reach the second stable building. Parking is to the left of the stable, near the house and sheds.

On arrival, please sign-in at our reception area, which is located inside the stable (first stall on left through the double green doors).

Please note: entry is strictly by appointment only - we are unable to accomodate walk-in bookings or enquiries.

Our centre is equipped with a range of facilities, including a fully-fenced sand arena, stable complex, reception area, multiple riding trails, customer parking, men's and women's toilets and a grass picnic area. Light refreshments, including grazing platters and drinks, can also be ordered at booking.

Bookings can be made on our website or by contacting the office on 0437 396 113. If we do not answer immediately, please leave a message and we'll be in touch shortly.

As our reception area is not constantly manned, we unfortunately cannot accept walk-in bookings and enquiries. However, if you are already on-site for a ride or event and would like to make a new booking, our team will be happy to assist.

RIDES: We require full payment at the time of booking for all trail rides, lessons and mentoring sessions.

EVENTS: A 50% deposit is required to secure event booking dates, with the remainder due 7 days prior to your event.

We offer EFTPOS, Paypal, Shop Pay, cash or bank transfer payments. Sorry, we do not accept cheques.

We ride in most conditions (including rain), however for the safety of our guests and horses all trail rides and lessons will be cancelled in the following circumstances:

• there is a forecast daily temperature above 38 degrees (applies to all lessons and trails scheduled to start between 11.00am - 4.00pm)
• extreme weather is forecast, including lightning, hail, thunder, flash flooding and/or gale force winds.

We will advise our customers of cancellations as soon as practical, and organise a refund or reschedule.

Please see below for further information on our cancellation policy.

We understand situations may arise which require you to cancel or reschedule a ride. Prior to making a booking, please carefully consider our cancellation and refund policy below:

• a $50.00 non-refundable booking fee applies to all bookings;
• at least 48 hours notice is required to receive a refund (minus the $50 booking fee) or reschedule on trail rides, lessons and mentoring sessions.
• where cancellations are made with less than 48 hours notice there will be no refund or reschedule available.
• event bookings cancelled with less than 7 days notice will not be refunded.

If you have any questions or concerns please call our office to discuss.

We will provide refunds in certain circumstances. Please read our full refund policy for further information.

We require all participants to be onsite at least 30 minutes prior to your scheduled trail ride or lesson. This is to ensure we have enough time to check or fit your helmet, to make sure you have completed the safety briefing and waiver form, and to answer any questions you may have.

We REQUIRE all riders to wear:

• closed, ankle-height shoes or boots, preferably with a flat sole and raised heel.
• a comfortable shirt or top with full length sleeves. Lightweight, breathable fabrics are recommended for warmer weather, and jackets on cooler days.
• full-length pants, jeans or jodhpurs.
• sunscreen (please ensure your hands are sufficiently dry after applying sunscreen to prevent the reigns from becoming slippery).

We DO NOT PERMIT riders to wear the following:

• steel-capped boots (this style of boot gets stuck in the stirrups, which can be a significant safety issue during an unintended dismount or emergency situation).
• Pants made from slippery material (tracksuits etc).

In addition to appropriate clothing, please ensure you bring an adequate amount of drinking water with you for the ride.

We provide all riders with a helmet at no additional cost, however you are welcome to bring your own if preferred. If supplying your own helmet, please note:

• it must be compliant with current Australian Manufacturing Standards;
• be less than 10 years of age; and
• be free from cracks and damage.

One of our instructors will inspect your helmet for condition and correct fit prior to the ride. If your helmet is deemed unsuitable, you will be required to use one of ours for the duration of the ride.

Riders must be at least 10 years of age to take part in trail rides. Our arena lessons are suitable for riders aged 5 years and above.

No - this is strictly prohibited for safety reasons.

Due to our busy client schedule, we are unable to delay start/departure times for trail rides or lessons. Failure to arrive at least 30 minutes before your ride will be deemed a cancellation, with no refund available. Please ensure you plan ahead and allow sufficient travel time to our facility.

Phones and cameras are permitted at the riding centre, however we please request these are used in a manner which does not negatively impact other riders, guests or the horses. Please ensure:

• you DO NOT use a phone or camera for any purpose while mounted in the arena;
• you only use phones or cameras on trail rides by prior agreement, and under the direction of, your guide;
• your phone is on 'silent' mode at all times while on our premises;
• you do not take photos or videos of other riders or instructors/guides without their consent;
• your personal items are securely stored and not left unattended.

Guests or participants who do not respect and comply with these rules will have their ride cancelled and be asked to leave the property.

Please note, while every effort is made to ensure Yattalunga Riding Centre is a safe and secure environment, the owners and staff are not responsible or liable for any loss or damage of personal items which occurs at our facility.

No. For the health and safety of our horses, and those here on agistment, we STRICTLY PROHIBIT guests feeding any horses on the property. Some horses may have health or dietary issues, therefore unsolicited feeding may result in serious health complications or death.

Any guest found feeding the horses will be asked to leave the property. If a guest feeds a horse which consequently results in a health issue, they will also be liable for any associated veterinary costs.

We also respectfully request guests do not pat the stable and paddock horses unless invited to do so by an owner or our staff. Please be aware this is a shared facility and not all horses belong to Yattalunga Riding Centre. Unsolicited patting and feeding of any horse is STRICTLY PROHIBITED.

No. Guests are NOT PERMITTED to wander around the property or stable complex unaccompanied. Yattalunga Riding Centre is located on a private property, with access to the facilities shared with the owners and their agistment clients. We ask all guests to respect the privacy of the owners by staying within the marked visitor areas. We have a strict NO ENTRY policy for the stable block (for health and safety reasons) therefore any guest found in the stables unaccompanied will be asked to leave the property.

We want all of our guests and staff to enjoy safe riding experiences while at our facility, and for this reason we STRICTLY PROHIBIT anyone riding or handling our horses if we suspect they are under the influence of alcohol or illicit drugs.

We do provide complimentary wine with some of our gourmet platters, which you are welcome to enjoy on the grounds AFTER your session is completed. Please drink responsibly as we have a zero tolerance approach to drunken, disorderly or aggressive behaviour at the centre. Please do not bring your own alcoholic drinks onto the property.

No. For both health and fire safety reasons we DO NOT PERMIT smoking or vaping anywhere on the property.

No. Unfortunately, guests are NOT PERMITTED to bring dogs or other pets with them to the property.